FAQ

How long will my drink stay fresh?

It is advisable to consume the drink within 12 hours.

Can I store my drink in the refrigerator or freezer?

Yes, Placing it in the refrigerator or freezer keeps the coldness and the freshness of the drink.

Where are you located?

Complete list of our store can be seen thru Our Locations

What are your opening hours?

Frotea store opens at 10am until 8pm.

Do you accept senior citizens and PWD discounts?

Yes, in accordance with the Republic Act No. 9994 (Expanded Senior Citizen Act of 2010) and 10754 (Act of Expanding the Benefits and Privileges of a Person with Disability), respectively. Senior citizens or PWD ID must be presented before making any payments. The cardholder must be present; authorization letters and/or proxies are not allowed.

What do I do if I receive a wrong order?

Please contact us immediately via mobile 0917-775-2884.

Are you open for franchise?

Yes, Frotea is open for franchise! Please go to Franchise Opportunities page.

Do you deliver?

Yes. We delivery in Puerto Princesa only. Please go to Menu page.

How do I place an order?

Ordering may be done through this website or sending a text message on the numbers 0917-775-2884. Ordered products will be done depending on the availability.

How does delivery work?

Once the ordered products and the customers information are being assessed and confirmed, the customer will receive an order confirmation email/ text message. This will show all the information that both parties have agreed. Frotea aims to deliver ordered items close to the delivery time agreed.

How much is the delivery fee?

For the complete list of the delivery rate, visit Delivery Locations

Can I order and have it delivered the next day?

You can do advance order just send the following details:

Name:
Address:
Contact no:
Landmark:
Orders:
Go to Contact Us page.

*** And should have confirmation upon sending advance order.

What modes of payment do you accept?

Frotea accepts payment thru Cash and G-CASH